Privacy policy

Privacy Policy – Furever Pets Club

Version 1.0
Last updated: 07/11/2025

At Furever Pets Club, we value the trust you place in us and consider it our responsibility to protect your privacy.
This page explains what personal information we collect, why we collect it, and how we use it to improve your shopping experience.

By using our website, you agree to this Privacy Policy.

1. Applicability

This privacy policy applies to the services provided by Furever Pets Club and to the website www.fureverpetsclub.com.

Please note that Furever Pets Club is not responsible for the privacy practices of other websites or resources linked from our site.

Furever Pets Club respects the privacy of all users of its website and ensures that any personal information you provide is handled with the highest level of confidentiality and care.

2. Company Information

Furever Pets Club
📍 Westerstraat 152, 1015 MP Amsterdam, The Netherlands
📧 support@fureverpetsclub.com
Chamber of Commerce (KvK): 96558679
VAT Number: NL005216658B91

3. Information We Collect

We collect and store personal data when you interact with our website or make a purchase. This may include:

  • Your name, address, email, and phone number

  • Payment information (processed securely via our payment partners)

  • Order details and purchase history

  • Communication records, such as emails or messages sent to our support team

This data is collected to process your order, improve our services, and communicate with you efficiently.

4. Use of Collected Data

4.1 Use of Our Services

When you use one of our services (such as placing an order), we may ask you to provide certain personal information.
We use this data solely to execute the service and ensure proper order processing.

Your data is stored securely on servers operated by Furever Pets Club or trusted third-party service providers (e.g., Shopify, email marketing tools, logistics partners).
We do not combine this information with other data we hold about you.

4.2 Communication

When you contact us via email or other channels, we may retain those communications to process your inquiries and provide follow-up support.
This information is stored securely and never shared without your consent.

5. Cookies and Analytics

Our website uses cookies to provide a better user experience, analyze traffic, and optimize website performance.

A cookie is a small text file stored on your computer that helps us understand how visitors use our website.
This information allows us to improve navigation, usability, and marketing effectiveness.

We use tools such as Google Analytics and Shopify Analytics to collect anonymous visitor data.
This data may include your IP address, browser type, device information, and website activity.

You can disable cookies at any time through your browser settings. However, please note that some parts of our website may not function correctly without cookies.

6. Purposes of Data Processing

We process personal data for the following legitimate purposes:

  • To process and ship your orders

  • To communicate about your purchases, deliveries, or support requests

  • To improve our website and services

  • To send updates, promotions, or newsletters (only with your consent)

  • To comply with legal and tax obligations

We do not use your information for any purposes other than those described above without your prior consent.

7. Sharing with Third Parties

Furever Pets Club does not sell or rent your personal information to third parties.

We only share data with trusted partners when necessary for business operations — for example:

  • Payment providers (Shopify Payments, PayPal, Visa, Mastercard, etc.)

  • Shipping partners (PostNL, DHL, UPS, etc.)

  • Analytics services (Google Analytics, Meta Pixel)

These third parties are obligated to use your data only for the intended purpose and are bound by strict confidentiality agreements.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected — such as processing your order, handling returns, or complying with tax and legal requirements.

When your data is no longer needed, it will be deleted or anonymized.

9. Your Rights (GDPR / AVG)

As a user, you have the following rights regarding your personal data:

  • The right to access your data

  • The right to rectify incorrect or outdated information

  • The right to erasure (“right to be forgotten”)

  • The right to restrict processing

  • The right to data portability

  • The right to withdraw consent

You can exercise these rights at any time by contacting us at support@fureverpetsclub.com.
We will respond to your request within 30 days.

10. Newsletter and Marketing Emails

If you subscribe to our newsletter, we will use your email address to send updates, offers, and pet care tips.
Each email includes a link to unsubscribe at any time.

Your consent is required before you start receiving any promotional messages.

11. Security of Your Data

Furever Pets Club uses advanced security measures (SSL encryption, secure servers, and firewalls) to protect your personal data against unauthorized access, alteration, or loss.

We regularly review our systems to maintain the highest level of data protection.

12. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our services or legal requirements.
We recommend reviewing this page regularly to stay informed about how we protect your data.

The latest version will always be available on our website.

13. Contact Information

If you have any questions, concerns, or requests regarding your personal data, please contact us:

📧 support@fureverpetsclub.com
📞 +31 6 20235871
📍 Westerstraat 152, 1015 MP Amsterdam, The Netherlands
Chamber of Commerce (KvK): 96558679
VAT Number: NL005216658B91