Refund policy

Return & Refund Policy – Furever Pets Club

Last updated: 12/11/2025

At Furever Pets Club, we want you to shop with total peace of mind.
If for any reason you’re not completely satisfied with your purchase, we’re here to make it right — quickly, transparently, and hassle-free.

1. General Return Terms

We offer a 60-day return window starting from the day you receive your item.
To qualify for a return, products must be:

  • Unused and in the same condition you received them

  • Undamaged and in their original packaging

  • Accompanied by proof of purchase or your order confirmation

To start a return, please email us at support@fureverpetsclub.com with the subject line “Return”.
We’ll provide the correct return address and detailed instructions.

📦 Return Address:
Furever Pets Club
Westerstraat 152
1015 MP Amsterdam
The Netherlands

Please note: returns without prior authorization cannot be accepted.
Customers are responsible for the return shipping costs, except in cases where an item arrives damaged, defective, or incorrect.

2. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us immediately at support@fureverpetsclub.com with photos of the issue.
We’ll review your claim and arrange a replacement or full refund as quickly as possible.

3. Exchanges

If you’d like to exchange an item for a different product, color, or size, simply email us your request.
We’ll confirm availability and provide return instructions.
Once your original item is received and inspected, we’ll ship your replacement promptly.

4. EU 60-Day Right of Withdrawal

If your order was shipped to an address within the European Union, you have the legal right to cancel or return your order within 60 days of delivery — for any reason and without justification, in accordance with EU consumer protection laws.
Returned products must be unused, in their original packaging, and include all accessories or tags.

5. Refunds

After receiving and inspecting your return, we’ll notify you of your refund status.
If approved, your refund will be issued to your original payment method within 14 business days.
Please note that your bank or card provider may take additional time to post the funds to your account.

6. Personalized or Custom Items

Custom or personalized products (for example, engraved name tags or made-to-order accessories) cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Please double-check all personalization details before placing your order.

7. Sale Items

Sale items are non-refundable, but they may be exchanged for another size, color, or product of equal value.
If you exchange a sale item, we’ll cover the shipping cost for the replacement.

8. Promotions (e.g., “Buy 4, Get 20% Off”)

If you participated in a promotional offer but wish to return part of your order, don’t worry — you can exchange any item from that order for another product of equal or lesser value.
We’ll ship your replacement free of charge.

9. How to Return an Item

  1. Email support@fureverpetsclub.com with “Return” in the subject line and include your order number and reason for return.

  2. Wait for approval and follow the return instructions we provide.

  3. Send the item(s) back in original packaging.

  4. Once received, we’ll process your refund or exchange promptly and notify you by email.

10. Contact Information

If you have any questions or need help with your return, please contact our support team:

📧 support@fureverpetsclub.com
📞 +31 6 20235871
📍 Westerstraat 152, 1015 MP Amsterdam, The Netherlands
Chamber of Commerce (KvK): 96558679
VAT: NL005216658B91

Furever Pets Club is committed to fairness, transparency, and customer satisfaction.
Your trust means everything to us — thank you for shopping with confidence! 🐾